Consultation Processes

Innovative and effective consultation processes have been a key feature of the success of ETHOS Australia since 1991.

Mark Douglas is recognised as one of the key Process Consultants in Adelaide, with highly developed, group facilitation skills.

Our experience includes larger scale organisational and industry consultation processes often involving more than 100 people at the one time, to small group consultations in a community or organisation setting. Specific applications of these processes include:

• Large scale community consultation through focus groups;
• Community based workshops for organisations seeking community input and feedback;
• Meetings of small and large groups of employees to develop ideas and prioritise issues; and
• Telephone interviews of key customers.

Mark Douglas has taught consultation and facilitation techniques and processes to urban planners, Local Government employees and government employees.

ETHOS Australia uses a range of consultation processes depending on the circumstances and the nature of the group. Specific techniques include:

• storyboarding
• the affinity process
• the relationship diagram
• small group activities
• decision matrices
• role playing
• metaphor analysis.